FAQ
ORDERS
Why am I charged the full amount on my pre-orders?
Pre-orders are processed on a first-come-first-serve basis. Hence, to avoid problems with credit cards expiring and to ensure that you will receive your pre-order as soon as they arrive, we charge the full amount at the time of the order.
Why am I charged the full amount on Create My Style orders?
Create My Style are custom orders, made specifically for the customer who ordered it, and no refunds or exchanges can be made once the order has been processed. Hence, the full amount is charged at the time of the order.
Can I make any modifications/changes to my order?
Once the order has been processed, we are unable to make any changes to the order.
Can I send my order as a gift?
Sure you may! Email us at hello@jonathan-abel.com with your order details, as well as the recipient's details and we'll get you sorted.
How do I check on the status of my order?
You'll receive a confirmation email when your order is first submitted, and another when your order has been shipped. You can also log into your customer account to check on the status of your order.
BILLING
What payment methods do you accept?
We accept all major credit cards, Google Pay and Apple Pay.
What currency can I pay in?
All our products are listed in Singapore Dollars (SGD). You can also choose to check out in Hong Kong Dollars (HKD), Australian Dollars (AUD), or Japanese Yen (JPY). If your currency of choice is not listed here, you will be charged in SGD by default.
When is my credit card charged?
Your credit card will be charged when the order is placed.
SHIPPING
Where do you ship to?
We ship to all countries in Asia-Pacific (Australia & New Zealand included). If you are shipping to an address in the rest of the world, please shop on our Global site.
What are the shipping options available?
At checkout, you will be given a choice of shippers (if your delivery address is served by more than one shipper), and you are free to choose your choice of shipper. If your desired shipper is not on the list, please contact us separately to make alternative arrangements.
How long does it take for order processing/delivery?
Orders are typically processed within 1-2 business days. Delivery typically takes between 1-14 business days, depending on the location and the carrier. There may also be customs delays which are out of our control.
RETURNS & EXCHANGES
What is your exchange policy?
We accept products for a full exchange within 14 calendar days of purchase. Products must be in their original packaging, in unworn, unaltered and brand new condition, and accompanied by their receipt as proof of purchase. Please view our Returns & Exchange Policy for more information.
What items do your exchange/refund policy cover?
All ready-to-wear products are covered under our exchange policy. Create Your Style and products which have been customized in any way are not eligible for exchanges or refunds. Please view our Returns & Exchange Policy for more information.
What if there is a price discrepancy between my original and exchange orders?
If the price of the exchange item is higher, we will send you an invoice for the difference. If the price of the item is lower, no refunds/partial refunds will be made. For more information, please view our Returns & Exchange Policy.
How do I initiate a refund/exchange?
Please read through our Returns & Exchange Policy to initiate a refund/exchange.
OTHERS
I'd like to carry your products in my store. How do I get in touch?
Please send all wholesale/retail enquiries to partners@jonathan-abel.com
I'd like to feature Jonathan Abel & your products. How do I get in touch?
Please send all press and media queries to media@jonathan-abel.com
I'd like to order some items as corporate gifts/uniforms. How do I get in touch?
Please send corporate order requests to order@jonathan-abel.com. Do note that minimum quantities will apply for corporate orders.
I have a question that isn't answered here.
Please use the Contact Us page to get in touch.